About Tarco Air
Tarco Air is a Sudanese airline based in Khartoum, operating both domestic and international flights. Established to provide safe, reliable, and affordable air travel, Tarco Air serves as a vital link between Sudan and various destinations in Africa, the Middle East, and beyond. The airline is known for its commitment to customer satisfaction, modern fleet, and a range of services designed to enhance the travel experience.
Reservations for Tarco Air
Booking a flight with Tarco Air is easy and can be done through several channels:
- Official Website: The primary method for booking flights is through Tarco Air’s official website. The site offers an intuitive interface where passengers can search for flights, select seats, and manage their bookings. The website also features special deals and promotions.
- Mobile App: Tarco Air provides a mobile app for iOS and Android devices, allowing passengers to book flights, check in, and access their boarding passes from their smartphones.
- Travel Agencies: Flights can be booked through various online and offline travel agencies that partner with Tarco Air. This option is particularly useful for travelers looking for bundled travel deals that include accommodations and other services.
- Customer Service: Tarco Air’s customer service team is available to assist with flight reservations, special requests, and booking modifications. Customers can contact them via phone or email for personalized assistance.
Popular Destinations & Hubs
Tarco Air operates flights to numerous destinations, focusing on key hubs and popular travel locations:
- Main Hub: Tarco Air’s primary hub is Khartoum International Airport (KRT), which serves as a central point for connecting flights.
- Domestic Destinations: Tarco Air offers extensive coverage within Sudan, including major cities such as Port Sudan, El Fasher, and Nyala.
- International Destinations: The airline connects passengers to international destinations, including Cairo (Egypt), Jeddah (Saudi Arabia), and Dubai (UAE), expanding its reach beyond domestic borders.
Check-in and Boarding Pass
Tarco Air provides several convenient check-in options to accommodate different passenger needs:
- Online Check-In: Passengers can check in online starting 24 hours up to 2 hours before their flight’s departure. The online check-in process allows travelers to choose their seats and print their boarding passes at home or save them on their mobile devices.
- Mobile Check-In: Using the Tarco Air mobile app, passengers can check in and receive a mobile boarding pass that can be scanned at the airport.
- Airport Check-In: For those who prefer to check in at the airport, Tarco Air provides check-in counters where passengers can complete the process and drop off their luggage. Self-service kiosks may also be available at major airports.
Policies
Baggage Policy & Fees
Tarco Air’s baggage policy includes allowances for both carry-on and checked baggage:
- Carry-On Baggage: Passengers are allowed one carry-on bag weighing up to 7 kg and measuring a maximum of 55 cm x 40 cm x 20 cm. Additionally, passengers can bring one personal item such as a laptop bag or handbag.
- Checked Baggage: The checked baggage allowance varies depending on the fare class and route. Generally, passengers are allowed one checked bag weighing up to 23 kg. Additional baggage allowance can be purchased in advance at a discounted rate. Overweight and excess baggage fees apply if the allowance is exceeded.
Pet Policy
Tarco Air allows pets to travel under specific conditions:
- In-Cabin: Small pets, such as cats and dogs, can travel in the cabin in an approved pet carrier that fits under the seat in front of the passenger. There is a fee for in-cabin pets, and reservations must be made in advance.
- Checked Baggage: Larger pets can be transported as checked baggage in an appropriate pet carrier. Additional fees apply, and it is recommended to review Tarco Air’s pet policy on their official website for detailed guidelines.
Refund Policy and Cancellation Policy
Tarco Air’s refund and cancellation policies are designed to accommodate passengers’ changing travel plans:
- Cancellation: Passengers can cancel their flight and request a refund or travel credit, depending on the fare class and timing of the cancellation. Some fare types may be non-refundable, while others may allow for cancellations with a fee.
- Refunds: Refundable tickets can be refunded to the original form of payment. Non-refundable tickets may be eligible for a travel credit that can be used for future bookings. The travel credit is valid for a specified period and subject to terms and conditions.
FAQs About Tarco Air
Can I manage my booking online with Tarco Air?
Yes, passengers can manage their bookings online through Tarco Air’s official website or mobile app. This includes modifying flight details, adding baggage, and selecting seats.
What should I do if my Tarco Air flight is delayed or canceled?
In case of flight disruptions, Tarco Air advises passengers to check their flight status on the website or app and contact customer service for rebooking options and assistance.
Does Tarco Air offer in-flight meals or entertainment?
Yes, Tarco Air provides complimentary snacks and beverages on most flights. In-flight entertainment options may vary, and it is recommended to check with the airline for specific offerings on your flight.
How early should I arrive at the airport for my Tarco Air flight?
Tarco Air recommends arriving at the airport at least two hours before the scheduled departure time for domestic flights and three hours for international flights to complete check-in and security procedures.
Is there a loyalty program with Tarco Air for frequent flyers?
Currently, Tarco Air does not offer a traditional loyalty program. However, passengers can take advantage of regular promotions and discounts by subscribing to the airline’s newsletter and following them on social media.