About Nesma Airlines
Nesma Airlines, part of the Nesma Group, is a Saudi Arabian airline that commenced operations in 2010. Headquartered in Jeddah, Nesma Airlines operates domestic and international flights, primarily serving the Middle East and North Africa (MENA) region. The airline is known for its commitment to providing high-quality service, ensuring passenger comfort, and offering competitive fares.
Reservations for Nesma Airlines
Booking a flight with Nesma Airlines is straightforward and can be done through multiple channels:
- Official Website: The most convenient way to book flights is through the Nesma Airlines official website. The site offers an easy-to-use interface where passengers can search for flights, select seats, and manage their bookings. Special deals and promotions are often available directly through the website.
- Mobile App: Nesma Airlines provides a mobile app for iOS and Android devices, allowing passengers to book flights, check in, and access their boarding passes from their smartphones.
- Travel Agencies: Flights can also be booked through various online and offline travel agencies that partner with Nesma Airlines. This option is particularly useful for travelers looking for bundled travel deals that include accommodations and other services.
- Customer Service: For personalized assistance, Nesma Airlines’ customer service team is available to help with flight reservations, special requests, and booking modifications. Customers can contact them via phone or email.
Popular Destinations & Hubs
Nesma Airlines operates flights to numerous destinations within Saudi Arabia and internationally. Key hubs and popular destinations include:
- King Abdulaziz International Airport (JED): The primary hub located in Jeddah, connecting passengers to various domestic and international destinations.
- Cairo International Airport (CAI): A major international destination and connecting hub for flights within the MENA region.
- Prince Mohammad bin Abdulaziz International Airport (MED): Another important hub located in Medina, serving domestic and some international routes.
Popular destinations include:
- Riyadh (RUH)
- Dubai (DXB)
- Kuwait City (KWI)
- Beirut (BEY)
- Sharm El-Sheikh (SSH)
Check-in and Boarding Pass
Nesma Airlines provides several convenient check-in options:
- Online Check-In: Passengers can check in online starting 24 hours up to 3 hours before their flight’s departure. The online check-in process is simple, allowing travelers to choose their seats and print their boarding passes at home or save them on their mobile devices.
- Mobile Check-In: Using the Nesma Airlines mobile app, passengers can check in and receive a mobile boarding pass that can be scanned at the airport.
- Airport Check-In: For those who prefer to check in at the airport, Nesma Airlines provides check-in counters where passengers can complete the process and drop off their luggage. Self-service kiosks may also be available at major airports.
Policies
Baggage Policy & Fees
Nesma Airlines’ baggage policy includes allowances for both carry-on and checked baggage:
- Carry-On Baggage: Passengers are allowed one carry-on bag weighing up to 7 kg and measuring a maximum of 56 cm x 36 cm x 23 cm. Additionally, passengers can bring one personal item such as a laptop bag or handbag.
- Checked Baggage: The checked baggage allowance varies depending on the fare class and route. Generally, passengers are allowed one checked bag weighing up to 23 kg. Additional baggage allowance can be purchased in advance at a discounted rate. Overweight and excess baggage fees apply if the allowance is exceeded.
Pet Policy
Nesma Airlines allows pets to travel under specific conditions:
- In-Cabin: Small pets, such as cats and dogs, can travel in the cabin in an approved pet carrier that fits under the seat in front of the passenger. There is a fee for in-cabin pets, and reservations must be made in advance.
- Checked Baggage: Larger pets can be transported as checked baggage in an appropriate pet carrier. Additional fees apply, and it is recommended to review Nesma Airlines’ pet policy on their official website for detailed guidelines.
Refund Policy and Cancellation Policy
Nesma Airlines’ refund and cancellation policies are designed to accommodate passengers’ changing travel plans:
- Cancellation: Passengers can cancel their flight and request a refund or travel credit, depending on the fare class and timing of the cancellation. Some fare types may be non-refundable, while others may allow for cancellations with a fee.
- Refunds: Refundable tickets can be refunded to the original form of payment. Non-refundable tickets may be eligible for a travel credit that can be used for future bookings. The travel credit is valid for a specified period and subject to terms and conditions.
FAQs About Nesma Airlines
Can I manage my booking online with Nesma Airlines?
Yes, passengers can manage their bookings online through Nesma Airlines’ official website or mobile app. This includes modifying flight details, adding baggage, and selecting seats.
What should I do if my Nesma Airlines flight is delayed or canceled?
In case of flight disruptions, Nesma Airlines advises passengers to check their flight status on the website or app and contact customer service for rebooking options and assistance.
Does Nesma Airlines offer in-flight meals or entertainment?
Yes, Nesma Airlines provides complimentary meals and beverages on most flights. In-flight entertainment options include movies, TV shows, music, and games, accessible through personal seatback screens or passengers’ own devices via the Nesma Airlines app.
How early should I arrive at the airport for my Nesma Airlines flight?
Nesma Airlines recommends arriving at the airport at least two hours before the scheduled departure time for domestic flights and three hours for international flights to complete check-in and security procedures.
Is there a loyalty program with Nesma Airlines for frequent flyers?
Currently, Nesma Airlines does not offer a traditional loyalty program. However, passengers can take advantage of regular promotions and discounts by subscribing to the airline’s newsletter and following them on social media.