About FlyArystan
FlyArystan is a low-cost airline based in Kazakhstan, operating as a subsidiary of the national carrier, Air Astana. Established in 2019, FlyArystan aims to make air travel affordable and accessible within Kazakhstan and to neighboring regions. The airline is known for its competitive pricing, efficient service, and a growing network of destinations.
Reservations for FlyArystan
Booking a flight with FlyArystan is straightforward and can be done through multiple channels:
- Official Website: The primary method for booking flights is through FlyArystan’s official website. The website is user-friendly, allowing passengers to search for flights, select seats, and manage their bookings. Special deals and promotions are often featured on the site.
- Mobile App: FlyArystan offers a mobile app that provides the convenience of booking flights, checking in, and accessing boarding passes directly from a smartphone.
- Travel Agencies: Passengers can also book FlyArystan flights through various travel agencies, both online and offline. This option is useful for those looking for bundled travel deals that include accommodations and other services.
- Customer Service: For personalized assistance, FlyArystan’s customer service team is available to help with flight reservations, special requests, and booking modifications. Customers can contact them via phone or email.
Popular Destinations & Hubs
FlyArystan operates flights to numerous destinations primarily within Kazakhstan and to neighboring countries. Key hubs and popular destinations include:
- Almaty International Airport (ALA): As the primary hub, Almaty connects passengers to various domestic and regional destinations.
- Nursultan Nazarbayev International Airport (NQZ): Another significant hub, serving the capital city of Kazakhstan, with connections to major cities within the country and beyond.
- Shymkent International Airport (CIT): This airport serves as a regional hub, providing connections to several important cities in Kazakhstan.
Check-in and Boarding Pass
FlyArystan offers several convenient check-in options:
- Online Check-In: Passengers can check in online starting 30 days up to 60 minutes before their flight’s departure. The online check-in process is simple, allowing travelers to choose their seats and print their boarding passes at home or save them on their mobile devices.
- Mobile Check-In: Using the FlyArystan mobile app, passengers can check in and receive a mobile boarding pass that can be scanned at the airport.
- Airport Check-In: For those who prefer to check in at the airport, FlyArystan provides check-in counters where passengers can complete the process and drop off their luggage. Self-service kiosks may also be available at major airports.
Policies
Baggage Policy & Fees
FlyArystan’s baggage policy includes allowances for both carry-on and checked baggage:
- Carry-On Baggage: Passengers are allowed one carry-on bag weighing up to 5 kg and measuring a maximum of 56 cm x 23 cm x 36 cm. In addition, passengers can bring one personal item such as a laptop bag or handbag.
- Checked Baggage: The checked baggage allowance varies depending on the fare class and route. Passengers can purchase additional baggage allowance in advance at a discounted rate. Overweight and excess baggage fees apply if the allowance is exceeded.
Pet Policy
FlyArystan allows pets to travel in the cabin or as checked baggage under specific conditions:
- In-Cabin: Small pets, such as cats and dogs, can travel in the cabin in an approved pet carrier that fits under the seat in front of the passenger. There is a fee for in-cabin pets, and reservations must be made in advance.
- Checked Baggage: Larger pets can be transported as checked baggage in an appropriate pet carrier. Additional fees apply, and it is recommended to review FlyArystan’s pet policy on their official website for detailed guidelines.
Refund Policy and Cancellation Policy
FlyArystan’s refund and cancellation policies are designed to accommodate passengers’ changing travel plans:
- Cancellation: Passengers can cancel their flight and request a refund or travel credit, depending on the fare class and timing of the cancellation. Some fare types may be non-refundable, while others may allow for cancellations with a fee.
- Refunds: Refundable tickets can be refunded to the original form of payment. Non-refundable tickets may be eligible for a travel credit that can be used for future bookings. The travel credit is valid for a specified period and subject to terms and conditions.
FAQs About FlyArystan
Can I manage my booking online with FlyArystan?
Yes, passengers can manage their bookings online through FlyArystan’s official website or mobile app. This includes modifying flight details, adding baggage, and selecting seats.
What should I do if my FlyArystan flight is delayed or canceled?
In case of flight disruptions, FlyArystan advises passengers to check their flight status on the website or app and contact customer service for rebooking options and assistance.
Does FlyArystan offer in-flight meals or entertainment?
FlyArystan provides a selection of snacks and beverages for purchase on most flights. However, in-flight entertainment options are limited, so passengers are encouraged to bring their own devices and entertainment.
How early should I arrive at the airport for my FlyArystan flight?
FlyArystan recommends arriving at the airport at least two hours before the scheduled departure time for domestic flights and three hours for international flights to complete check-in and security procedures.
Is there a loyalty program with FlyArystan for frequent flyers?
As a low-cost carrier, FlyArystan does not currently offer a traditional loyalty program. However, passengers can take advantage of regular promotions and discounts by subscribing to the airline’s newsletter and following them on social media.