About Emerald Airlines
Emerald Airlines is a regional carrier based in Ireland, serving as the exclusive operator of the Aer Lingus Regional franchise. Established with a mission to provide high-quality regional air travel, Emerald Airlines connects various destinations within Ireland and the United Kingdom. The airline focuses on delivering exceptional customer service, reliability, and efficiency, making it a preferred choice for short-haul flights in the region.
Reservations for Emerald Airlines
Booking a flight with Emerald Airlines is straightforward and can be done through several channels:
- Official Website: The primary method for booking flights is through Emerald Airlines’ official website. The site offers an easy-to-use interface where passengers can search for flights, select seats, and manage their bookings. Special deals and promotions are often featured on the site.
- Aer Lingus Website: Since Emerald Airlines operates under the Aer Lingus Regional brand, passengers can also book flights through the Aer Lingus website, providing access to a broader range of services and destinations.
- Mobile App: Aer Lingus offers a mobile app for iOS and Android devices, allowing passengers to book flights, check in, and access their boarding passes from their smartphones.
- Travel Agencies: Flights can also be booked through various online and offline travel agencies that partner with Emerald Airlines. This option is particularly useful for travelers looking for bundled travel deals that include accommodations and other services.
- Customer Service: For personalized assistance, Emerald Airlines’ customer service team is available to help with flight reservations, special requests, and booking modifications. Customers can contact them via phone or email.
Popular Destinations & Hubs
Emerald Airlines operates flights to numerous destinations within Ireland and the United Kingdom. Key hubs and popular destinations include:
- Dublin Airport (DUB): The primary hub located in Dublin, connecting passengers to various domestic and international destinations.
- Cork Airport (ORK): Another significant hub serving southern Ireland with connections to major cities within the UK.
- Shannon Airport (SNN): Serving the west of Ireland, providing connectivity to key destinations in the UK.
Popular destinations include:
- Belfast City (BHD)
- Edinburgh (EDI)
- Glasgow (GLA)
- Manchester (MAN)
- Birmingham (BHX)
Check-in and Boarding Pass
Emerald Airlines provides several convenient check-in options:
- Online Check-In: Passengers can check in online starting 48 hours up to 2 hours before their flight’s departure. The online check-in process is simple, allowing travelers to choose their seats and print their boarding passes at home or save them on their mobile devices.
- Mobile Check-In: Using the Aer Lingus mobile app, passengers can check in and receive a mobile boarding pass that can be scanned at the airport.
- Airport Check-In: For those who prefer to check in at the airport, Emerald Airlines provides check-in counters where passengers can complete the process and drop off their luggage. Self-service kiosks may also be available at major airports.
Policies
Baggage Policy & Fees
Emerald Airlines’ baggage policy includes allowances for both carry-on and checked baggage:
- Carry-On Baggage: Passengers are allowed one carry-on bag weighing up to 7 kg (15 lbs) and measuring a maximum of 55 cm x 40 cm x 24 cm (21.6 in x 15.7 in x 9.4 in). Additionally, passengers can bring one personal item such as a laptop bag or handbag.
- Checked Baggage: The checked baggage allowance varies depending on the fare class and route. Generally, passengers are allowed one checked bag weighing up to 20 kg (44 lbs) for standard fares. Additional baggage allowance can be purchased in advance at a discounted rate. Overweight and excess baggage fees apply if the allowance is exceeded.
Pet Policy
Emerald Airlines allows pets to travel under specific conditions:
- In-Cabin: Small pets, such as cats and dogs, can travel in the cabin in an approved pet carrier that fits under the seat in front of the passenger. There is a fee for in-cabin pets, and reservations must be made in advance.
- Checked Baggage: Larger pets can be transported as checked baggage in an appropriate pet carrier. Additional fees apply, and it is recommended to review Emerald Airlines’ pet policy on their official website for detailed guidelines.
Refund Policy and Cancellation Policy
Emerald Airlines’ refund and cancellation policies are designed to accommodate passengers’ changing travel plans:
- Cancellation: Passengers can cancel their flight and request a refund or travel credit, depending on the fare class and timing of the cancellation. Some fare types may be non-refundable, while others may allow for cancellations with a fee.
- Refunds: Refundable tickets can be refunded to the original form of payment. Non-refundable tickets may be eligible for a travel credit that can be used for future bookings. The travel credit is valid for a specified period and subject to terms and conditions.
FAQs About Emerald Airlines
Can I manage my booking online with Emerald Airlines?
Yes, passengers can manage their bookings online through Emerald Airlines’ official website or the Aer Lingus website and mobile app. This includes modifying flight details, adding baggage, and selecting seats.
What should I do if my Emerald Airlines flight is delayed or canceled?
In case of flight disruptions, Emerald Airlines advises passengers to check their flight status on the website or app and contact customer service for rebooking options and assistance.
Does Emerald Airlines offer in-flight meals or entertainment?
Yes, Emerald Airlines provides complimentary snacks and beverages on most flights. In-flight entertainment options may vary, and it is recommended to check with the airline for specific offerings on your flight.
How early should I arrive at the airport for my Emerald Airlines flight?
Emerald Airlines recommends arriving at the airport at least 90 minutes before the scheduled departure time for domestic flights and 2 hours for international flights to complete check-in and security procedures.