About Cebgo Airlines
Cebgo Airlines is a low-cost carrier based in the Philippines. Formerly known as Southeast Asian Airlines (SEAir) and Tigerair Philippines, Cebgo operates as a subsidiary of Cebu Pacific, the largest airline in the Philippines. Cebgo primarily serves domestic routes, connecting smaller cities and regional destinations with major urban centers. The airline's mission is to provide affordable and reliable air travel, contributing to the growth of tourism and commerce within the Philippines.
Reservations for Cebgo Airlines
Booking a flight with Cebgo Airlines is straightforward and can be done through multiple channels:
- Official Website: The most direct way to book a flight is through Cebgo's official website. The site offers a user-friendly interface where passengers can search for flights, choose seats, and manage their bookings. The website also provides information on promotions and special deals.
- Mobile App: Cebgo, through its parent company Cebu Pacific, offers a mobile app that allows passengers to book flights, check in, and access boarding passes directly from their smartphones.
- Travel Agencies: Passengers can also book Cebgo flights through various travel agencies, both online and offline. This option can be particularly useful for those seeking bundled travel deals, including accommodations and tours.
- Customer Service: For those who prefer personalized assistance, Cebgo's customer service team is available to help with flight reservations, special requests, and booking modifications.
Popular Destinations & Hubs
Cebgo Airlines operates flights to numerous destinations across the Philippines, focusing on regional and smaller airports. Key hubs and popular destinations include:
- Manila (Ninoy Aquino International Airport - NAIA): As the capital city, Manila is a central hub for Cebgo, offering numerous connections to other parts of the country.
- Cebu (Mactan-Cebu International Airport): Cebu is a major tourist and business destination, serving as a key operational hub for Cebgo.
- Davao (Francisco Bangoy International Airport): Located in Mindanao, Davao is another important city in Cebgo's network.
- Other Destinations: Cebgo also flies to popular tourist spots and regional centers such as Caticlan (Boracay), Puerto Princesa (Palawan), and Zamboanga.
Check-in and Boarding Pass
Cebgo offers several convenient check-in options:
- Web Check-In: Passengers can check in online up to 48 hours before their flight's departure. The web check-in process is simple and allows travelers to choose their seats and print their boarding passes at home.
- Mobile Check-In: Using the Cebu Pacific mobile app, passengers can check in and receive a mobile boarding pass that can be scanned at the airport.
- Airport Check-In: For those who prefer to check in at the airport, Cebgo provides check-in counters where passengers can complete the process and drop off their luggage. Self-service kiosks are also available at major airports.
Policies
Baggage Policy & Fees
Cebgo's baggage policy includes allowances for both carry-on and checked baggage:
- Carry-On Baggage: Passengers are allowed one carry-on bag weighing up to 7 kg, along with one personal item such as a laptop bag or handbag.
- Checked Baggage: Checked baggage allowances vary depending on the fare class and route. Passengers can purchase additional baggage allowance in advance at a discounted rate. Overweight and excess baggage fees apply if the allowance is exceeded.
Pet Policy
Cebgo allows pets to travel as checked baggage under specific conditions:
- Pet Carriers: Pets must be transported in suitable carriers that comply with airline regulations. The carrier must be secure and provide enough space for the pet to move comfortably.
- Health Certificates: Passengers must present valid health certificates and vaccination records for their pets at the time of check-in.
- Fees: Additional fees apply for pet transport, and it is recommended to review Cebgo's pet policy on their official website for detailed guidelines.
Refund Policy and Cancellation Policy
Cebgo's refund and cancellation policies are designed to accommodate passengers' changing travel plans:
- Cancellation: Passengers can cancel their flight and request a refund or travel fund, depending on the fare class and timing of the cancellation. Refundable tickets may be subject to a cancellation fee.
- Refunds: For non-refundable tickets, passengers may receive a travel fund that can be used for future bookings. The travel fund is valid for a specified period and subject to terms and conditions.
FAQs About Cebgo Airlines
Can I manage my booking online with Cebgo Airlines?
Yes, passengers can manage their bookings online through Cebgo's official website or mobile app. This includes modifying flight details, adding baggage, and selecting seats.
What should I do if my Cebgo flight is delayed or canceled?
In case of flight disruptions, Cebgo advises passengers to check their flight status on the website or app and contact customer service for rebooking options and assistance.
Does Cebgo offer in-flight meals or entertainment?
Cebgo provides in-flight meals and snacks for purchase on most flights. However, in-flight entertainment options may be limited, so passengers are encouraged to bring their own devices and entertainment.
How early should I arrive at the airport for my Cebgo flight?
Cebgo recommends arriving at the airport at least two hours before the scheduled departure time for domestic flights and three hours for international flights to complete check-in and security procedures.
Is there a loyalty program with Cebgo for frequent flyers?
Cebgo passengers can join the Cebu Pacific GetGo loyalty program, which offers points for every flight that can be redeemed for future travel, upgrades, and other benefits.